FREQUENTLY ASKED EMBROIDERY QUESTIONS

What is a digitization fee?

This is a one-time charge for the conversion of your logo file into a format that our embroidery machine can read. This fee covers the cost of digitizing the logo file. 

It's important to note that the setup fee is a one-time charge and customers will not need to pay it again if the use the same logo design in the future.

How Long does embroidery take?

Embroidery will typically take 7 to 10 business days to complete. 

**Note: this does not include processing and shipping, or larger orders

 How much does logo embroidery cost?

This will depend on the size and how intricate your design is, but typically embroidery is $1.50 per 1000 stitches. So if your design has 15,000 stitches, it will be aroung $15.00 for a basic design. An average left chest logo has around 8,000 stitches, depending on the design.

Can you match my logo's colors?

We will match the colors of your logo as closely as we can. However, if we have to order special colors or thread, it will be added to the fee.

I accepted my quote, now what?

Once you have received an estimate and approved it, we will begin production. We are happy to discuss any alternative options or changes to the order with you!

Can you embroider on clothes that I bring you?

Yes and no. Many retail garments can be successfully embroidered, however garments and other items (such as bags) from our vendors are designed for decorating, often with special finishes for superior embroidery results. Some garments simply are not suited to hold embroidery stitches. Lightweight or extra stretchy jersey (t-shirts) can't provide an adequate base to hold a heavy stitch count or a dense embroidery design. Although we use stabilizers that will help some, a too-heavy design will result in puckering, warping or other undesirable results. We can usually suggest an alternative fabric or a different design for a similar result.   

Why do I have to sign a damage waiver?

As I've mentioned, items from my vendors are made specifically to be decorated. If you bring in an item that we haven't sourced, I will ask you to sign my damage waiver form. In the event of a machine malfunction, we will do our best to salvage your item but I will not be held responsible in any way. 

Do you offer a volume discount?  

This is a difficult question! We work hard to be very reasonably priced and to offer excellent customer service. We don't have a huge shop with a multi-head machine. Plus, it's just our family working. Each garment or item to be embroidered must be inspected, measured and placement marked, embroidered individually, removed, trimmed and then packaged when complete. Whether one shirt or fifty, the process is the same. If your order from the vendor meets any volume pricing discount we are more than happy to pass that along.

Can you do “Rush” orders? 

Yes! Many times things are forgotten or put off until the last minute, we get that. If we can possibly accommodate your needs we are happy to help, but we may charge a rush fee. Look at it like this: if we have to work late to finish your job, we reserve the right to charge overtime rates.

How do I care for my embroidered item?  

Most of the time, embroidered items don't require any special care at all. Properly embroidered stitches are tied at the beginning and the end so that unraveling is really not an issue. While it isn't necessary, you may choose to launder the garment inside out as it may prevent threads from snagging. Occasionally wider satin stitches may be more prone to getting snagged, but a good embroiderer will opt for a different technique in that instance. We use a very high quality polyester embroidery thread with superior color fastness and non existant shrinkage. I do suggest laundering a newly embroidered garment before use or wearing, to be sure to remove stabilizing products that may be used. In most cases, blankets and towels may even be washed with chlorine bleach and hot water, and dried at high temperatures.